Pinnacle Security Wins Speech Technology Magazine’s 2010 Implementation Award

Adoption of Advanced Technology Provides Additional Services for Pinnacle Customers

OREM, UT-(September 20, 2010) - Pinnacle Security, a leader in the North American residential security market, today announced it has won Speech Technology magazine’s 2010 Implementation Award for its use of Productive Workforce and Seamless Customer Service applications — software that allows the company to maximize its staffing capabilities.

“We are pleased to be chosen for this award,” said Steve Hafen, chief operating officer, Pinnacle Security. “Our key focus is providing our customers with the best experience possible. These technologies allow us to reduce wait times for our customers while increasing our efficiency, allowing us to continue to better serve our customers.”

The company has recently expanded its real estate footprint in its Lindon, Utah call center facility to over 36,000 square feet and has increased its employee base in conjunction with adding several new technologies that will enhance Pinnacle’s ability to serve its customers.

“The technologies we have adopted enable our industry-leading quality assurance process which serves our primary focus, our customers,” said William Pratt, senior director customer care, Pinnacle Security. “This is another step in ensuring that our customers receive the best service from the very first interaction.”

Recipients for the award were determined through an extensive process and proprietary rating formula that involves collecting industry analyst and consultant reviews, financial and corporate information, product and functionality assessments, and scores based on their importance to current and potential customers.