Entries Tagged 'Media' ↓

“Pinnacle: Securing Hope” Program Incorporates Additional Opportunities to Serve National and International Communities

OREM, UT-(October 19, 2010) - Pinnacle Security, a leader in the residential and commercial security market, today announced the launch of “Pinnacle: Securing Hope,” a company-wide philanthropic initiative designed to impact lives and communities both close to home and abroad.

“Providing security and peace of mind in the communities where we operate is our top priority,” said Kelly Walker, CEO, Pinnacle Security. “Enriching individuals and communities that need it most is a natural extension of our mission to further opportunities for our company and our employees. We are excited about the ‘Pinnacle: Securing Hope’ program and expect it to grow and evolve, allowing us to continually assist individuals in need.”

The new initiative is designed to provide support and aid to those in need across the U.S. and around the world. The first phase includes active service and support in developing countries as well as an education and scholarship program for students in the company’s own community.

Through the “Pinnacle: Securing Hope” initiative, Pinnacle and its employees will dedicate funds, time and resources to various causes in the U.S. and other countries. In the coming weeks, relief efforts will focus on Haiti and Honduras. Pinnacle sales representatives and employees will travel to communities within those areas where they will donate time and materials to help rebuild neighborhoods and communities that have continued needs resulting from recent natural disasters.

“Pinnacle’s employees have always engaged in serving communities in this country and others,” said Steve Hafen, COO, Pinnacle Security. “It was appropriate to bring those initiatives under one umbrella to further support each and every endeavor. We are proud of the dedication our company and our sales teams have shown by serving communities locally and internationally.”

“‘Securing Hope’ is Pinnacle Security’s way of being involved in the world around us and doing something to help those in need,” said Scott Carter, Senior Director, Human Resources, Pinnacle Security, who will head the initiative and coordinate events and information for Pinnacle. “We encourage everyone to do their part to help make the world a better place.”

More information on programs in Haiti and Honduras can be found online or on Facebook by searching for “Pinnacle: Securing Hope.”

Adoption of Advanced Technology Provides Additional Services for Pinnacle Customers

OREM, UT-(September 20, 2010) - Pinnacle Security, a leader in the North American residential security market, today announced it has won Speech Technology magazine’s 2010 Implementation Award for its use of Productive Workforce and Seamless Customer Service applications — software that allows the company to maximize its staffing capabilities.

“We are pleased to be chosen for this award,” said Steve Hafen, chief operating officer, Pinnacle Security. “Our key focus is providing our customers with the best experience possible. These technologies allow us to reduce wait times for our customers while increasing our efficiency, allowing us to continue to better serve our customers.”

The company has recently expanded its real estate footprint in its Lindon, Utah call center facility to over 36,000 square feet and has increased its employee base in conjunction with adding several new technologies that will enhance Pinnacle’s ability to serve its customers.

“The technologies we have adopted enable our industry-leading quality assurance process which serves our primary focus, our customers,” said William Pratt, senior director customer care, Pinnacle Security. “This is another step in ensuring that our customers receive the best service from the very first interaction.”

Recipients for the award were determined through an extensive process and proprietary rating formula that involves collecting industry analyst and consultant reviews, financial and corporate information, product and functionality assessments, and scores based on their importance to current and potential customers.

Company Captures Market Share, Provides Industry-Leading Customer Service

OREM, UT-( September 9, 2010) - Pinnacle Security, a leader in the North American residential security market, today announced it has been selected by Inc. magazine as one of the Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy — America’s independent-minded entrepreneurs. In addition to Pinnacle Security, music website Pandora, convenience store chain 7-Eleven, and Radio Flyer, maker of the iconic children’s red wagon, are among the prominent brands featured on this year’s list.

“We are pleased to have the honor of being included in the Inc. 5000,” said Kelly Walker, CEO, Pinnacle Security. “We have focused on providing advanced technology, reasonable prices and great customer service, which has allowed us to maintain our current customer base while capturing new market share. We are proud to be in the business of helping people protect their homes and families and look forward to another year of growth.”

Pinnacle Security has developed and grown its business despite the difficult economic environment. The company worked with its longtime partner, GE Security, to bring a new touch screen to market, added a new call center facility and invested in new technology and personnel to provide customers with advanced technology and industry-leading customer service.

“The leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses during the longest recession since the Great Depression,” said Inc. president Bob LaPointe. “The 2010 Inc. 5000 showcases a particularly hardy group of entrepreneurs.”

Pinnacle Security was ranked 36th in the industry for growth and 1544th overall in the Inc. 5000.

About Pinnacle Security

Pinnacle Security is an industry leader in providing quality residential and commercial security solutions to help individuals realize the peace-of-mind that comes from protecting the things that matter most. Pinnacle is headquartered in Orem, Utah, and has sales offices throughout North America. For more information, please visit www.pinnaclesecurity.com.

About Inc. Magazine

Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 712,647, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology. Visit us online at www.inc.com.

About the Inc. 500|5000 Conference

Each year, Inc. and Inc.com celebrate the remarkable achievements of today’s entrepreneurial superstars — the privately held small businesses that drive our economy. The Inc. 500|5000 Conference & Awards Ceremony brings together members of the Inc. community, both a new class of Inc. 500|5000 honorees and the list’s alumni, for three days of powerful networking, inspired learning, and momentous celebration. Please join us September 30-October 2, 2010, at the Gaylord National Resort and Convention Center in National Harbor, Maryland, located minutes from downtown Washington, D.C. For more information about the 2010 Inc. 500|5000 Conference & Awards Ceremony and to register, visit www.inc500conference.com or call 866-901-3205.

Forrest to Bring Additional Expertise to the Management Team

OREM, UT-(Marketwire - September 1, 2010) - Pinnacle Holdings Group, owner of Pinnacle Security, a leader in the North American residential security market, today announced the appointment of Sean Forrest as Chief Financial Officer. Forrest will be responsible for Pinnacle Holdings Group while Jason Knapp, current CFO, will be responsible for the security alarms division.

“We are excited to welcome Sean to the Pinnacle team,” said Kelly Walker, CEO, Pinnacle Security. “Our goal is to create an industry-leading security company in all phases including growth, customer service, technology and compliance. Our initiatives to date have focused on these objectives and have been very effective. We currently hold more than 160,000 accounts and maintain a strong rate of customer satisfaction. The addition of Sean Forrest to the team is another step forward in building our leadership team to meet our future growth.”

Forrest has extensive experience in the security industry, serving as CFO of one of the industry’s largest and most successful companies and developing lending groups that specialize in the security alarm industry. Before joining the Pinnacle team, Forrest was Managing Director at the Privatebank, and has also served as CFO for HSM Electronic Protection Services, Inc. as well as Senior Vice President at Lasalle Bank. Forrest holds a master’s from Northwestern University’s Kellogg School of Management and a bachelor’s from the University of Illinois.

“Pinnacle is a dynamic company that is poised to move to the next level,” said Forrest. “With a strong private equity partner and a talented management team in place, I am pleased to have the opportunity to work with this company as it continues to capture new ground in the industry.”

Security Company Continues Implementation of Industry-Leading Compliance Initiatives

OREM, UT-(Marketwire - August 12, 2010) - Pinnacle Security, a leader in the North American residential security market, agreed to a settlement with the New York Attorney General’s office to address circumstances in New York state that pre-date sweeping compliance initiatives implemented by Pinnacle Security throughout the past year.
“The conclusions from the attorney general’s office are not reflective of our business today as our representatives are now bound by the industry’s strongest compliance protocols,” said Kelly Walker, CEO, Pinnacle Security. “Tactics practiced by a few sales representatives were never sanctioned, encouraged or allowed by Pinnacle. It is an ongoing industry challenge to eradicate these tactics but our data indicates that we have made significant progress toward eliminating these practices and individuals from our business.”

Pinnacle Security has invested heavily in personnel, systems and training over the past 18 months in building a compliance process that includes a quality assurance call to each new customer to verify and confirm contract terms, validate obligation amounts and verify the absence of an existing contract with another home security firm. The compliance systems also allow for anonymous reporting of problem behavior by team members.

“There were situations historically that prompted a comprehensive restructuring of our compliance protocols,” said Lance Lehnhof, General Counsel, Pinnacle Security. “It is unfortunate that the actions of a few have so negatively affected the perception of our industry and our company but our compliance protocols are working and we are encouraged by current data and look forward to supporting our strong and growing base of satisfied customers.”

Law enforcement officials and home owner’s insurance providers recommend individuals purchase and keep an active security system as such systems are a strong deterrent to potential burglars in addition to a way of contacting emergency personnel in the event of a fire, flood or medical situation. In recent years, Pinnacle has provided more than 275,000 home-owners with quality security solutions that address these security needs at competitive prices in the U.S. and Canada.

Burglary String Thwarted Because of Advanced System; Customer Case Studies Highlight Benefits of Pinnacle Home Security Systems

OREM, UT-(Marketwire - July 23, 2010) - Pinnacle Security, a leader in the North American residential security market, today released two case studies highlighting the proven personal and protective benefits of its home monitoring systems. The studies credit Pinnacle with ending a string of burglaries and highlight their quick call response time.

With nearly 20,000 fires and more than 2 million burglaries occurring nationwide each year, Pinnacle Security customers have shared experiences where their homes were protected by the company’s security solution. The experiences, which have been compiled into case studies, also emphasize the multiple benefits of installing a security system, including reduced home insurance rates as well as increased protection.

“These case studies show the peace of mind a security system can provide,” said Kelly Walker, CEO, Pinnacle Security. “It is gratifying to provide a product that truly makes a difference in our customers’ lives. Knowing their family, home and valuables are safe is very comforting for our customers. Pinnacle Security’s mission is to protect the things that matter most.”

Serving customers across the country, Pinnacle’s advanced equipment and monitoring services were credited in one of the case studies with ending a string of burglaries in a Seattle-area home. The homeowner, Kayla Young reported her home had been burglarized repeatedly before having her Pinnacle security system installed which ultimately deterred the criminals. Young said, “Because we had the Pinnacle security system, our house did not get burglarized. The alarm went off and they left. Nothing can replace your children and your family feeling safe and having peace of mind.”

In another case study, a police officer from Indiana expressed his satisfaction with Pinnacle’s responsiveness and the safety he felt for his wife because of it. The officer, Dale Hensley, received a call from Pinnacle only 30 seconds after accidentally setting off his own system and knew his family would receive the help they needed quickly if a situation arose. “It gives me the peace of mind that the guys at work are going to be at my house very quickly to ensure everything is safe,” said Hensley. “Most importantly, I know when my wife is home alone she is protected, and if something happens, help will be on the way immediately.”

The case studies, including more personal stories, videos and other materials can be accessed on Pinnacle Security’s website at www.pinnaclesecurity.com.

About Pinnacle Security
Pinnacle Security is an industry leader in providing quality residential and commercial security solutions to help individuals realize the peace-of-mind that comes from protecting the things that matter most. Pinnacle is headquartered in Orem, Utah, and has sales offices throughout North America. For more information, please visit www.pinnaclesecurity.com.