Entries Tagged 'Media' ↓

Company Captures Market Share, Provides Industry-Leading Customer Service

OREM, UT-( September 9, 2010) - Pinnacle Security, a leader in the North American residential security market, today announced it has been selected by Inc. magazine as one of the Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy — America’s independent-minded entrepreneurs. In addition to Pinnacle Security, music website Pandora, convenience store chain 7-Eleven, and Radio Flyer, maker of the iconic children’s red wagon, are among the prominent brands featured on this year’s list.

“We are pleased to have the honor of being included in the Inc. 5000,” said Kelly Walker, CEO, Pinnacle Security. “We have focused on providing advanced technology, reasonable prices and great customer service, which has allowed us to maintain our current customer base while capturing new market share. We are proud to be in the business of helping people protect their homes and families and look forward to another year of growth.”

Pinnacle Security has developed and grown its business despite the difficult economic environment. The company worked with its longtime partner, GE Security, to bring a new touch screen to market, added a new call center facility and invested in new technology and personnel to provide customers with advanced technology and industry-leading customer service.

“The leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses during the longest recession since the Great Depression,” said Inc. president Bob LaPointe. “The 2010 Inc. 5000 showcases a particularly hardy group of entrepreneurs.”

Pinnacle Security was ranked 36th in the industry for growth and 1544th overall in the Inc. 5000.

About Pinnacle Security

Pinnacle Security is an industry leader in providing quality residential and commercial security solutions to help individuals realize the peace-of-mind that comes from protecting the things that matter most. Pinnacle is headquartered in Orem, Utah, and has sales offices throughout North America. For more information, please visit www.pinnaclesecurity.com.

About Inc. Magazine

Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 712,647, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology. Visit us online at www.inc.com.

About the Inc. 500|5000 Conference

Each year, Inc. and Inc.com celebrate the remarkable achievements of today’s entrepreneurial superstars — the privately held small businesses that drive our economy. The Inc. 500|5000 Conference & Awards Ceremony brings together members of the Inc. community, both a new class of Inc. 500|5000 honorees and the list’s alumni, for three days of powerful networking, inspired learning, and momentous celebration. Please join us September 30-October 2, 2010, at the Gaylord National Resort and Convention Center in National Harbor, Maryland, located minutes from downtown Washington, D.C. For more information about the 2010 Inc. 500|5000 Conference & Awards Ceremony and to register, visit www.inc500conference.com or call 866-901-3205.

Forrest to Bring Additional Expertise to the Management Team

OREM, UT-(Marketwire - September 1, 2010) - Pinnacle Holdings Group, owner of Pinnacle Security, a leader in the North American residential security market, today announced the appointment of Sean Forrest as Chief Financial Officer. Forrest will be responsible for Pinnacle Holdings Group while Jason Knapp, current CFO, will be responsible for the security alarms division.

“We are excited to welcome Sean to the Pinnacle team,” said Kelly Walker, CEO, Pinnacle Security. “Our goal is to create an industry-leading security company in all phases including growth, customer service, technology and compliance. Our initiatives to date have focused on these objectives and have been very effective. We currently hold more than 160,000 accounts and maintain a strong rate of customer satisfaction. The addition of Sean Forrest to the team is another step forward in building our leadership team to meet our future growth.”

Forrest has extensive experience in the security industry, serving as CFO of one of the industry’s largest and most successful companies and developing lending groups that specialize in the security alarm industry. Before joining the Pinnacle team, Forrest was Managing Director at the Privatebank, and has also served as CFO for HSM Electronic Protection Services, Inc. as well as Senior Vice President at Lasalle Bank. Forrest holds a master’s from Northwestern University’s Kellogg School of Management and a bachelor’s from the University of Illinois.

“Pinnacle is a dynamic company that is poised to move to the next level,” said Forrest. “With a strong private equity partner and a talented management team in place, I am pleased to have the opportunity to work with this company as it continues to capture new ground in the industry.”

Security Company Continues Implementation of Industry-Leading Compliance Initiatives

OREM, UT-(Marketwire - August 12, 2010) - Pinnacle Security, a leader in the North American residential security market, agreed to a settlement with the New York Attorney General’s office to address circumstances in New York state that pre-date sweeping compliance initiatives implemented by Pinnacle Security throughout the past year.
“The conclusions from the attorney general’s office are not reflective of our business today as our representatives are now bound by the industry’s strongest compliance protocols,” said Kelly Walker, CEO, Pinnacle Security. “Tactics practiced by a few sales representatives were never sanctioned, encouraged or allowed by Pinnacle. It is an ongoing industry challenge to eradicate these tactics but our data indicates that we have made significant progress toward eliminating these practices and individuals from our business.”

Pinnacle Security has invested heavily in personnel, systems and training over the past 18 months in building a compliance process that includes a quality assurance call to each new customer to verify and confirm contract terms, validate obligation amounts and verify the absence of an existing contract with another home security firm. The compliance systems also allow for anonymous reporting of problem behavior by team members.

“There were situations historically that prompted a comprehensive restructuring of our compliance protocols,” said Lance Lehnhof, General Counsel, Pinnacle Security. “It is unfortunate that the actions of a few have so negatively affected the perception of our industry and our company but our compliance protocols are working and we are encouraged by current data and look forward to supporting our strong and growing base of satisfied customers.”

Law enforcement officials and home owner’s insurance providers recommend individuals purchase and keep an active security system as such systems are a strong deterrent to potential burglars in addition to a way of contacting emergency personnel in the event of a fire, flood or medical situation. In recent years, Pinnacle has provided more than 275,000 home-owners with quality security solutions that address these security needs at competitive prices in the U.S. and Canada.