Entries Tagged 'Media' ↓

OREM, UT-( November 5, 2010) - Pinnacle Security, a leader in the residential and commercial security market, today announced the appointment of Stuart Dean as Vice President of Corporate Communications.

In this newly created position, Dean will be responsible for overseeing the company’s corporate communications strategies including the development of public relations initiatives, media relations, corporate advertising, social media campaigns, customer marketing programs and other key corporate initiatives. Dean will report to Chief Operating Officer Steve Hafen.

“We are pleased to make this key addition to the management team,” said Hafen. “In order to further support our growth, it was important to bring strong talent and presence to this position. Stuart’s experience and expertise in communications as well as his experience in the home security industry will be a significant asset as we advance Pinnacle’s industry leadership position even further.”

Dean brings with him over 20 years of executive level corporate communications, sales and marketing experience. Most recently, Dean served as the Director of Corporate Communications for APX Alarm where he was responsible for the company’s external and internal corporate communications programs. Previously, Dean also served as SVP of Sales for the Americas with PR Newswire in addition to providing public relations and marketing consulting services throughout his career.

“I am excited to join the Pinnacle Security management team. I have been impressed with Pinnacle’s growth and leadership in the residential security market,” said Dean. “They are clearly committed to increasing the overall satisfaction and value they provide to their growing customer base. I look forward to developing and advancing the company’s marketing and communications strategies.”

Dean received a B.A. degree in Communications with an emphasis in Public Relations from Brigham Young University.

“Pinnacle: Securing Hope” Program Incorporates Additional Opportunities to Serve National and International Communities

OREM, UT-(October 19, 2010) - Pinnacle Security, a leader in the residential and commercial security market, today announced the launch of “Pinnacle: Securing Hope,” a company-wide philanthropic initiative designed to impact lives and communities both close to home and abroad.

“Providing security and peace of mind in the communities where we operate is our top priority,” said Kelly Walker, CEO, Pinnacle Security. “Enriching individuals and communities that need it most is a natural extension of our mission to further opportunities for our company and our employees. We are excited about the ‘Pinnacle: Securing Hope’ program and expect it to grow and evolve, allowing us to continually assist individuals in need.”

The new initiative is designed to provide support and aid to those in need across the U.S. and around the world. The first phase includes active service and support in developing countries as well as an education and scholarship program for students in the company’s own community.

Through the “Pinnacle: Securing Hope” initiative, Pinnacle and its employees will dedicate funds, time and resources to various causes in the U.S. and other countries. In the coming weeks, relief efforts will focus on Haiti and Honduras. Pinnacle sales representatives and employees will travel to communities within those areas where they will donate time and materials to help rebuild neighborhoods and communities that have continued needs resulting from recent natural disasters.

“Pinnacle’s employees have always engaged in serving communities in this country and others,” said Steve Hafen, COO, Pinnacle Security. “It was appropriate to bring those initiatives under one umbrella to further support each and every endeavor. We are proud of the dedication our company and our sales teams have shown by serving communities locally and internationally.”

“‘Securing Hope’ is Pinnacle Security’s way of being involved in the world around us and doing something to help those in need,” said Scott Carter, Senior Director, Human Resources, Pinnacle Security, who will head the initiative and coordinate events and information for Pinnacle. “We encourage everyone to do their part to help make the world a better place.”

More information on programs in Haiti and Honduras can be found online or on Facebook by searching for “Pinnacle: Securing Hope.”

Adoption of Advanced Technology Provides Additional Services for Pinnacle Customers

OREM, UT-(September 20, 2010) - Pinnacle Security, a leader in the North American residential security market, today announced it has won Speech Technology magazine’s 2010 Implementation Award for its use of Productive Workforce and Seamless Customer Service applications — software that allows the company to maximize its staffing capabilities.

“We are pleased to be chosen for this award,” said Steve Hafen, chief operating officer, Pinnacle Security. “Our key focus is providing our customers with the best experience possible. These technologies allow us to reduce wait times for our customers while increasing our efficiency, allowing us to continue to better serve our customers.”

The company has recently expanded its real estate footprint in its Lindon, Utah call center facility to over 36,000 square feet and has increased its employee base in conjunction with adding several new technologies that will enhance Pinnacle’s ability to serve its customers.

“The technologies we have adopted enable our industry-leading quality assurance process which serves our primary focus, our customers,” said William Pratt, senior director customer care, Pinnacle Security. “This is another step in ensuring that our customers receive the best service from the very first interaction.”

Recipients for the award were determined through an extensive process and proprietary rating formula that involves collecting industry analyst and consultant reviews, financial and corporate information, product and functionality assessments, and scores based on their importance to current and potential customers.